Every enquiry receives a personal acknowledgement within one working day. A scoping call is typically arranged within 3–5 working days of first contact. If your situation is time-sensitive, say so in your enquiry, and we will prioritise urgent cases.

Yes. The scoping call is treated as confidential by default. If your situation requires a formal NDA before the call, we are happy to sign one, just say so in your enquiry and we will send a mutual NDA for signature ahead of the conversation.

No. Scoping is free. We use the call to understand your situation and assess whether we are the right firm for the brief. Fees begin only if you accept a written proposal and sign an engagement letter.

By arrangement, yes. If you are based in a time zone that makes UK business hours inconvenient, flag this in your enquiry and we will arrange a call at a time that works for you.

Choose “General enquiry” in the Service Interest dropdown, or simply describe your situation in the brief summary. Triage to the right Copernicus principal happens regardless of which service you select.